Insight
198 National Indicators, Any Improvements?
As a council leader you are awash with data and performance statistics, 198 at the last count. The constant testing and measuring of local authority's performance and the resulting "top down" pressure on all public service providers to "improve their understanding of the needs of citizens and users to deliver outcomes that matter to communities" is tangible.
MSC Insight has recently completed a detailed analysis of the 2007/2008 best value performance indicators with a view to not only ranking councils performance but also to look for any further insight. Click here for a copy of our report which contains many interesting findings.
"Even more analysis, just what I need" we hear you say. However, the fact is that all the statistics in the world will have no direct effect on services unless the service provider has the means to improve any weaknesses the data identifies.
Connecting Data With People
"Even more analysis, just what I need" we hear you say. However, the fact is that all the statistics in the world will have no direct effect on services unless the service provider has the means to improve any weaknesses the data identifies.
It's an obvious statement to make but we could not get away from the thought that underlying all these undoubtedly valuable statistics are real people, the citizens and users of public services. What truly matters is their experience of your services and their opinions. So how do you connect all the data and analysis with the needs of your citizens and service users?
Taking a lead from the private sector, many public service providers have or are in the process of setting up their own equivalent MI teams sometimes variously called Insight, Outcomes or Performance teams. They have recognised that continuing performance improvements can only happen by fully engaging with the real people, the users, citizens and communities in a purposeful way to understand their demands, learn the lessons and deliver change. Click here for a presentation on our perception of the similarities and differences between the public & private sectors.
Public & Private Sector Transactions
The People, Process & Data Connection
We have created a tailorable training framework that will support the needs of any public service Insight team to create the type of organisation described above. The type of resource that identifies needs, shapes strategy, manages change and drives improvement.
Called The People, Process and Data Connection we aim to bring our deep understanding of private sector market intelligence skills to similar teams within the public sector to fully manage and deliver true continuous improvement. Click here to find out more.
The Peaople, Process & Data Connection
Let us help you create an invaluable resource for your whole organisation that can turn those national indicators into true quality of life improvements for the citizens and users of your services. Contact MSC Insight today!