Monitor Your Business Performance with SPC

This course is for anyone managing business processes.

"How are we doing?" must be one of the most common questions asked in business. There is always a desire to assess business performance to see if performance is on target or whether there is a problem that has to be solved. Whether it be sales, customer complaints, production defects, product quality, consumer opinion, staff turnover, overhead costs, stock levels, order fulfilment, policy compliance, supplier performance, waiting times, etc, no business can take the risk of not monitoring its own performance.

Performance monitoring involves the comparison the most recent data with previous data. If this comparison is done without the benefit of statistical thinking then businesses are much more likely to draw one of two incorrect conclusions

1. Deciding that there is a problem when in fact there is no problem. The business will waste time, money & resources fixing a problem that never existed.

2. Deciding that there isn't a problem when in fact there is a problem. The business is likely to suffer in the future because the problem was not fixed in time.

SPC Will Reduce The Risk of Making Incorrect Decisions

These risks can be much reduced by using the concepts and tools of SPC introduced in this course. Using a mixture of stimulating discussions and real-life case studies, each concept will be carefully explained, its relevance to performance monitoring highlighted and how the relevant calculations can be done in Excel.

• Targets & Specifications - know the right & wrong ways to set these.

• Control Limits - how to set them

• Sampling & Measuring - how to ensure you have good data

• Control Charts - how to interpret them

• Process Capability - what is it and why is it important?